Koozie Group, Clearwater, Florida, bids farewell to Melissa Ralston, who steps down from her role as chief revenue officer effective May 31. The move follows a dynamic period in which Koozie Group has made excellent strides in its continued commitment to enhancing the customer experience, fueling organic customer expansion, coupled with targeted acquisitions.
As part of the transition, Trish Daly, currently vice president of sales operations, will move into the vice president of sales role and join the company’s executive staff.
Daly has been with Koozie Group for nearly 30 years in a variety of sales, marketing, and product development roles. She will take on responsibility for the entire sales organization and report directly to Pierre Montaubin, CEO. There are no changes to the senior leaders in Customer Operations and Marketing, who will now report to the COO and CEO, respectively. Given the 100-plus years of experience this leadership team brings to the table, Koozie Group is confident this will be a smooth transition, with no break in focus on the company’s strategic goals.
“The last several years have been a defining period for Koozie Group as we’ve made key investments in people, processes, and technology; dramatically improved customer experience and satisfaction; launched a successful social impact and sustainability strategy; and greatly enhanced our product, service and retail brand solutions—all of which have helped to advance important growth targets,” said Montaubin. “Melissa has been instrumental in steering many of these advancements, but, perhaps most importantly, establishing an operational infrastructure that positions us exceptionally well to accelerate our growth trajectory. In many ways, we have only begun to scratch the surface in terms of the market opportunity ahead of us. “As she moves on to her next personal and professional chapters, we are grateful for all of her contributions.”
“I’ve had the fortunate opportunity to work with amazing teams, and am proud of what we’ve accomplished together,” said Ralston. “The right people and processes are in place, and as I step away, I am confident that Koozie Group is well-positioned for continued growth and success.”
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